Evenkeel's Collaboration Services
Unified Communications
We partner with organisations to identify and select leading vendors for unified communications projects. Our experts streamline the process by comparing multiple suppliers, reducing the time and effort needed to design requirements and deliver successful outcomes.
Contact Centre
The contact centre landscape is evolving fast. Cloud solutions are becoming the norm. Organisations want the promised extra flexibility, but aren’t sure of the best approach. Our team works with you to understand your requirements, and guide you towards the right set of vendors, technologies and expertise to help you find the right path. Our work includes both requirements capture, process mapping and business case development, alongside vendor selection and implementation support.
AI In Customer Service
AI is transforming customer service, and it’s not just about chatbots. We help organisations utilise AI-driven self-service, agent-assist, and knowledge systems to deliver exceptional customer experiences. By adopting AI and data-driven approaches, you can improve productivity and customer satisfaction. Our AI Assessment is an excellent starting point for those beginning their journey.
